O kompaniji
Part of IGT's PlayDigital studio, our Belgrade team builds digital casino games and platforms used by operators worldwide, spanning game math, art, engineering, and production.
O poziciji
Lead People & Culture shared services operations across EMEA for IGT, based onsite in Belgrade. You'll manage a distributed HR team, own service delivery performance and SLAs, drive process standardization, and support technology adoption across ServiceNow and SuccessFactors, during a period of regional integration and transformation.
Detalji pozicije
GradBelgrade
Model radaOn-site
Nivo iskustvaSenior
Tip zaposlenjaFull Time
Tip pozicijeLeadership
Tip ugovoraEmployment Contract
OdeljenjeHR & People
Odgovornosti
- Lead Employee Services delivery across the EMEA region, ensuring high-quality execution of employee lifecycle support, inquiries, and transactions
- Manage and develop a distributed team, fostering accountability, capability development, and a high-performing service culture
- Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
- Execute globally defined processes and standards while ensuring appropriate regional adaptation across EMEA countries
- Drive continuous improvement initiatives by identifying trends, inefficiencies, and opportunities to enhance service delivery
- Ensure accurate and timely processing of employee data in SuccessFactors and strong operational discipline
- Drive adoption and effective use of ServiceNow and other service delivery technologies
- Partner with HRIS and technology teams to support implementation of system enhancements, automation, and digital solutions
- Collaborate with Centers of Excellence, HR Business Partners, and compliance stakeholders
- Ensure operations are executed in accordance with applicable labor laws, GDPR requirements, company policies, and audit standards
- Maintain SOPs and knowledge content and leverage service data to recommend operational improvements
- Provide regional insights and partner with global Employee Services leaders to evolve the People Operations model
Zahtevi
- 8–10+ years of HR experience, including shared services or HR operations leadership
- Experience managing teams across multiple EMEA countries
- Experience leading service delivery in a high-volume, process-driven environment
- Hands-on experience with SuccessFactors and ServiceNow preferred
- Experience managing SLAs, KPIs, and service quality metrics
- Strong understanding of HR operations, GDPR, and regional labor law considerations
- Experience working with Works Councils and employee representative bodies preferred
- Experience supporting shared services transformation and technology adoption initiatives
- Strong stakeholder management and change leadership skills
- Proficiency in Microsoft 365, particularly Excel
Alati i tehnologije
SuccessFactorsServiceNowMicrosoft 365 (Excel)
Benefiti
- Permanent employment contract and a competitive salary
- Private health insurance for you and your family
- Flexible working hours, along with various initiatives that support wellbeing and work-life balance
- Opportunity to learn and continuously improve your skills through collaboration with e-learning platforms
- Clear career development path with well-defined growth opportunities
- A vibrant and stimulating work environment within Class-A office space
