Team Manager

Arrise

Serbia, Belgrade

About the Company

A global leader in software development and services for the iGaming industry, Arrise powers award winning slots and immersive live casino experiences for players worldwide. The company combines creativity with technical excellence to shape the future of player engagement.

About the Role

Arrise is looking for an experienced Game Presenter Team Manager to lead and manage operational teams within a fast-paced environment, ensuring high performance and alignment with company standards.

Vacancy Details

CityBelgrade

Working ModelOn-site

SeniorityLead

Employment TypeFull Time

Role TypeLeadership

Contract TypeEmployment Contract

Role DepartmentOperations & Support

Responsibilities

Lead, motivate, and directly manage a team of 25+ employees within operations
Build a positive, high-performance team culture focused on accountability, collaboration, and employee engagement
Conduct regular 1:1 meetings, coaching sessions, and performance reviews
Foster a positive and collaborative team environment through effective communication and regular team meetings
Support employee growth through continuous feedback, mentoring, and development planning
Ensure smooth day-to-day operations and consistent delivery of operational KPIs and service standards
Monitor team productivity, attendance, and overall operational performance
Handle absence management, disciplinary processes, and grievance procedures in line with company policies
Identify performance gaps and implement improvement plans where necessary
Partner closely with training teams to support onboarding and continuous employee development
Drive performance management initiatives to achieve organizational targets and operational efficienc
Drive performance management initiatives to achieve organizational targets and operational efficienc
Maintain high levels of professionalism, operational discipline, and quality standards across the team
Ensure all processes, policies, and procedures are followed in line with company standards and values.

Requirements

This position requires working in three shifts and availability to work overnight hours, including weekends and public holiday
At least 3 years of previous experience in a similar role
Proven experience directly managing operational teams with a span of at least 25 employees
Minimum High School Diploma required

Nice-to-have

Previous experience in a fast-paced operational environment, experience in the iGaming industry or Live Casino
Academic qualification in Management or a related field

Tools & Technologies

Office 365Advanced EnglishConflict management abilitiesleadership and mentoringTime Management

Benefits

Competitive salary
Special referral campaigns up to €1.500,00 NET referral bonus
Private health insurance from day one
Free daily lunch during working hours
FitPass membership for sports activities and discounts at popular brands after 3 months
An exceptional studio space in a modern office building in New Belgrade
Opportunities for advancement to higher positions

posted Today

Responsibilities

Lead, motivate, and directly manage a team of 25+ employees within operations

Build a positive, high-performance team culture focused on accountability, collaboration, and employee engagement

Conduct regular 1:1 meetings, coaching sessions, and performance reviews

Foster a positive and collaborative team environment through effective communication and regular team meetings

Support employee growth through continuous feedback, mentoring, and development planning

Ensure smooth day-to-day operations and consistent delivery of operational KPIs and service standards

Monitor team productivity, attendance, and overall operational performance

Handle absence management, disciplinary processes, and grievance procedures in line with company policies

Identify performance gaps and implement improvement plans where necessary

Partner closely with training teams to support onboarding and continuous employee development

Drive performance management initiatives to achieve organizational targets and operational efficienc

Maintain high levels of professionalism, operational discipline, and quality standards across the team

Ensure all processes, policies, and procedures are followed in line with company standards and values.

Requirements

This position requires working in three shifts and availability to work overnight hours, including weekends and public holiday

At least 3 years of previous experience in a similar role

Proven experience directly managing operational teams with a span of at least 25 employees

Minimum High School Diploma required

Benefits

Competitive salary

Special referral campaigns up to €1.500,00 NET referral bonus

Private health insurance from day one

Free daily lunch during working hours

FitPass membership for sports activities and discounts at popular brands after 3 months

An exceptional studio space in a modern office building in New Belgrade

Opportunities for advancement to higher positions